Operational Excellence

Elite Support
& Retainers.

High-volume commerce requires zero downtime and constant evolution. Our elite retainers provide $10M+ brands with the dedicated engineering capacity needed to stay ahead.

The ZEEH Reliability

We don't just "maintain"—we improve. Our support frameworks are built around proactive iteration, security hardening, and performance monitoring for complex Shopify environments.

Security Hardening

Regular audits and protocol updates to ensure your infrastructure and customer data remain impenetrable.

Mission Critical Support

Priority access to senior engineers for rapid resolution of high-impact technical incidents.

Engagement Protocol

1

Systems Index

Inventory of all theme logic, custom apps, and 3rd party integrations under management.

2

Capacity Allocation

Dedicated engineering hours allocated monthly for proactive optimization and feature builds.

3

Quarterly Strategic Review

High-level roadmapping sessions to align engineering output with your business growth KPIs.

Service Levels

Retainer Architectures

Priority Sprints

Continuous refinement for stores scaling past their first $1M.

  • Bi-weekly security patches
  • Performance monitoring alerts
  • 24hr incident response
  • 8 hours dedicated dev capacity
Elite

Core Collective

Daily engineering partnership for high-growth $10M+ brands.

  • Weekly production deployments
  • Full speed & SEO optimization
  • 4hr priority incident response
  • 24 hours dedicated dev capacity
  • Strategic technology roadmapping

Mission Critical

Custom enterprise retainers for high-complexity Plus environments.

  • 24/7/365 infrastructure monitoring
  • 1hr critical bridge response
  • Unlimited support tickets
  • 40+ hours dedicated dev capacity
  • Dedicated engineering lead

Absolute Reliability.

Your store should never be the bottleneck. Secure your engineering capacity and focus on your mission.